Frequently Asked Questions About GPS Truck Tracking
Question: Do I have to have a cell phone or purchase cell service as well as JETT-Track GPS Truck Tracking service?
Answer: No, JETT-Track GPS Truck Tracking provides a complete service including provides a complete service including the GPS tracking unit, software and network connectivity to the tracking unit. All you need is a PC with an Internet connection and a vehicle to track.
Question: How much will GPS truck tracking cost me?Answer: JETT-Track has several GPS Tracking plans to suit your needs. With a carefully chosen plan you will have a low fixed monthly price to track your vehicle. Find GPS tracking plan for you.
Question: I do not want my drivers to be aware of the tracking unit in the car. Can I install it and track without them knowing?
Answer: The answer is "yes!" A good installation is virtually undetectable by the vehicle user. It is important to follow the instructions given in the installation guide to ensure the tracking unit is both hidden and fully functional.
Question: Is it difficult to install?
Answer: It is easy to install for somebody who is handy. The GPS tracking unit needs to be placed under the vehicle dash (with zip ties) and the antenna needs to be placed under the 'A' pillar of the car. The GPS tracking unit installation guide provides easy to follow instructions. Most customers are able to install the GPS tracking unit in under half an hour.
Question: Where will the GPS tracking unit work?
Answer: The JETT-Track GPS truck tracking device will work in the US and Canada (Canada must be specified when ordering.).
Question: What happens if I am in a poor cellular coverage area?
Answer: The JETT-Track GPS truck tracking device will store your locations and backfill the data once you return to a good cellular area.
Question: What if my driver speeds or goes outside the geofence and I am not at my computer?Answer: You can receive alerts to your cell phone via an SMS text message. For speeding it will say the speed and for breaking a geofence, it will give the location, time of day and speed.
Question: How often is my vehicle located?
Answer: Your vehicle is located every two, five or ten minutes while it is in motion (depending on the GPS tracking service you purchase). Sometimes your vehicle will be out of cellular coverage but you will still receive these locations when your vehicle comes back into cellular coverage. However, there will be times when your device is hidden from GPS satellites so you will miss these locations but that should be infrequent.
Question: How accurate are the speed and geofence alerts?
Answer: The device reports its location every two, five or ten minutes while in motion. The reported speed is the speed when the location is taken so you will receive a speed alert if your driver is speeding at the instant of the location. The smaller the location interval the smaller the interval your driver can speed without detection. Similarly, with geofence alerts, the entry or exit of a geofence is determined when a location is taken. The smaller the time interval between locations means the sooner you will know when a driver has entered or exited a geofence.
Question: How many geofences are supported?
Answer: You can have 50 geofences per unit and 50 global geofences for each device. Each geofence is square and centered around an address you enter.
Question: How many alert recipients are supported?
Answer: You can have three alert recipients for each device. A recipient may be either an email address or a cell phone number. If a recipient is a cell phone number then the message will be delivered as SMS text message.
Question: Can I locate my vehicle before my next update?
Answer: JETT-Track users get 10 locates to use during each month. This gives users the ability to locate a vehicle in between their normal location updates.
Question: How do I use the Starter Disable feature?
Answer: Locate the starterwire. Connect the white wire on the relay to the starter wire (starter side). Connect the red wire from the relay to the ignition side. Connect the green wire to the starter relay.
Question: How do I use the Door Unlock feature?
Answer: Connect the brown wire from the tracking unit to the power unlock wire. The tracking unit sends a negative pulse to unlock the doors. If your vehicle needs a positive pulse, you will need to use a relay to convert the negative to a positive.
Question: How do I use the Interactive Voice Recognition (IVR) system?
Answer: Dial 1-800-268-3287. If your calling phone number is the number associated with your account you will be automatically logged into the voice system. Otherwise you will have to say (site recognizes speech) or type in your account phone number and PIN. The PIN is a 4 digit security code you can change at any time.
Contact us at (877) 674-6966 or via email: firstname.lastname@example.org